Patient Information

Our Services

Family Medicine
Skin cancer screening and treatment
Minor surgical procedure
Medical acupuncture
Women’s and men’s health
Children’s health and immunisation
Heart and cholesterol checks
Health assessment for over 75’s
Care plan for chronic illness
Annual health checks
Family planning and pregnancy
Mental health
Traveller health and vaccinations
Pain and arthritis management
Diabetes and Asthma clinic
Wound care
Work cover
Medical report

After Hours and Emergency

This practice has a formal arrangement with National Home Doctor Service (NHDS) to provide after hours care. The contact number is 137425. NHDS is able to make contact with the patient’s doctor if necessary to ensure measures are implemented to facilitate continuity of care. Please note: a fee is usually charged by NHDS for the service provided after hours.

Alternatively, you can go to the nearest hospital or call Ambulance service on 000 for all emergencies.

Making Appointment

We run an appointment system, but keep a few times open to allow for emergencies. Appointments can be made either in person or by telephoning the surgery. Urgent medical problems will be dealt with promptly. Please advise the receptionist if your call relates to an urgent matter.

Appointments are normally made at 10 minute intervals – this may change if there have been emergencies or if the surgery is very busy. If you wish, you can phone the surgery before your appointment to check whether the doctor is running on time. If you feel you will require a longer consultation or request the doctor of your choice, please discuss this with the receptionist prior to making an appointment.

This practice also sees walk-in patients as well, but waiting time may be prolonged.

Our practice has a strict no S8 prescription policy. We do not prescribe any S8 drugs for new patients.

Home Visit

Home visits may be available for regular patients of this practice whose condition prevents them from attending the surgery. Please contact reception for further information.

Telephone Enquiries

Telephone calls to doctors are limited to emergency. Our receptionist will assist you with any enquiries or take a message and arrange a time that will be convenient for both you and the doctor to discuss your concern.

Recall and Reminder System

Our practice is committed to preventive care. We may issue you with a reminder notice from time to time offering you preventive health services appropriate to your care. If you do not wish to be part of this system, please advise the receptionist.

Repeat Prescriptions

Generally it is not the practice of our doctors to issue a repeat prescription without a consultation, since it is ideal that your condition be reassessed in person to determine whether ongoing treatment with the same medication and dosage is appropriate. Therefore, we strongly encourage you to have a review with your doctor when requiring repeat prescription.

Specialist Referrals

Please make an appointment to see your doctor for specialist referrals. Referrals to specialist will not be provided without prior consultation. Back-dated referrals will not be provided by commonwealth law, so please ensure you have a valid referral before your specialist appointment.

Test or Procedure Result

Please make a follow-up appointment with a doctor to discuss any result.

Medical Certificate

A doctor must see the patient for the condition listed on the certificate in order to provide a medical certificate. It is illegal to back date medical certificate.

Communication Difficulty

The translating services are available upon request for patients who experience communication difficulty through the National Relay Services (NRS) for patients who are deaf and the Translation and Interpreter Service (TIS) for patients who speak language other than English.
Our team members also speak language in English, Mandarin, Cantonese, Hakka, Malay, Indonesian, French and Hindu.

Fee Structure

All Medicare Card Holders will be bulk billed (except: insurance, legal, pre-employment, commercial/recreation driver, police and cadets medicals etc). If your Medicare card has expired, we advise you to contact the nearest Medicare office. You will be charged a fee without a valid Medicare card.

For patients who do not have valid Medicare card, private fee will be charged. Some procedures will also attract a gap fee. Please see receptionist for further information.

Confidentiality

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorized members of staff.

Patient Feedback

If you have a problem we would like to hear about it. Please feel free to talk to your doctor or the receptionist. We take your concerns, suggestions and complaints seriously.

Should patients wish to discuss the matter outside the practice, the contacts are:

The Office of the Health Ombudsman
PO Box 13281
George St, Brisbane QLD 4003
Phone: 133646
Email: complaints@oho.qld.gov.au